Frequently Asked Questions

Everything you need to know about our fine jewelry and services.

What materials are used in Gem City Gems jewelry?

We specialize in high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides detailed specifications for every piece.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. For custom or made-to-order pieces, please allow 2-3 weeks for production before your item is dispatched.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are not eligible for return.

Do you offer a warranty on your jewelry?

Yes, every purchase from Gem City Gems includes a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss.

How can I find my correct ring size?

We provide a comprehensive Ring Size Guide on our website to help you measure at home. If you are between sizes, we generally recommend ordering the larger size for a more comfortable fit.

Can I track my order once it has shipped?

Absolutely. Once your order is on its way, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.